Shipping Information

For delivery within Malaysia, we use Pos Laju & DHL.

 

 

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

Areas Pos Laju DHL Free Shipping
Peninsular Malaysia - 1 - 3 working days RM50 or above
East Malaysia 2 - 3 working days - RM50 or above

 

 


 

 

For international delivery, we use DHL & Fedex.

 

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

Areas FedEx/ DHL Express DHL International Direct AusPost DHL Global Mail
United States 3 - 5 working days 6 - 10 working days - 15 - 20 working days
United Kingdom 3 - 5 working days 6 - 10 working days - -
Singapore 1 - 2 working days - - -
Australia 3 - 5 working days - 6 - 10 working days -

 

Free Shipping:

Areas FedEx/ DHL Express DHL International Direct AusPost DHL Global Mail
United States RM300 RM250 - RM149
United Kingdom RM300 RM250 - -
Singapore RM200 - - -
Australia RM300 - RM250 -

 

 


 

IMPORTANT NOTES (For International Customers)

1.  All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc.

 

2.  International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the Responsibility of the Recipient.

 

3.  For any broken during the delivery process, we will resend to you again once we receive the picture from you. Accident might happen sometime, however, we will ensure items are packaged with full protection.

 

4. We usually declare packages in low value, such as $50 and below. If you want us to declare in specific value, feel free to contact us for discussion.

 

5.  Shipping is not available for P.O.Box or APO address.

 

6. Express Shipping might subject to additional charge due to Remote Area. We will contact you if this happen.

 


Common FAQ

 

Q: What are the things to take note?

For domestic shipping

 

For international shipping

 

Q: How fast do you ship my order?

We will normally ship your order within 1 - 2 working days (exclude Saturday, Sunday & Public Holiday in Malaysia). Working days exclude Saturday, Sunday and Malaysia's Public Holiday, see our Latest News.

 

Q: How much is the shipping cost?

For actual value, you can refer to the above table or get the shipping cost in Shopping Cart.

 

Q: When will you give me tracking number?

Tracking number will be normally given in 1 - 2 working days (exclude Saturday, Sunday & Public Holiday in Malaysia) after order was shipped.

 

Q: How to track my package?

More information in Track and Trace.

 

Q: What if my package is lost?

If you did not receive within the said time frame (read Shipping Information), please write to us immediately so that we can check. If it's confirmed lost, we will resend a new package to you. We will not hold liable if incorrect shipping address is provided in the order.